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Direct Report: Volunteer Manager

Works closely with: Transport Coordinator and Volunteer Team

Time Commitment: ~3–5 hours weekly, with additional time required when providing coverage for the Transport Coordinator

Commitment Length: 1 year

Overview of Tasks:

• Coordinate the onboarding of new Transport volunteers and coordinate Transport volunteer orientations to ensure new volunteers understand expectations, procedures, and safety protocols.
• Maintain and regularly update the Transport volunteer roster, ensuring volunteer information, availability, status, and other relevant records are accurate and current.
• Track volunteer participation, mileage,and assist with parking reimbursements where applicable.
• Support the ongoing cultivation, engagement, recognition, and stewardship of Transport volunteers in partnership with the Volunteer Manager, Transport Coordinator and Volunteer Coordinator.
• Help monitor volunteer engagement and identify opportunities to recognize, reconnect with, or further support volunteers.
• Provide administrative support to the Volunteer Manager, Transport Coordinator and Volunteer Coordinator, helping maintain organized records, communication systems, and volunteer documentation.
• Provide coverage for the Transport Coordinator during planned or unexpected absences. This may include reviewing transport requests, coordinating and assigning transports, communicating with drivers and internal teams, and ensuring transport needs continue to be met.
• Provide coverage for the Volunteer Coordinator during planned or unexpected absences. This may include reviewing volunteer applications, onboarding/offboarding volunteers, birthday shoutouts and end of month tasks, communicating with internal teams and applicants, and ensuring volunteer needs continue to be met.
• Maintain accurate volunteer and transport records and ensure relevant information is consistently documented.
• Support communication with volunteers through email, Slack, or other established communication channels as needed.
• Help identify gaps, challenges, and opportunities within volunteer administration and the Transport program and contribute ideas for improving systems and processes.
• Work collaboratively with the Volunteer Manager, Transport Coordinator, Volunteer Coordinator and relevant program and operations teams to support a consistent and positive volunteer experience.
• Ensure administrative and coordination tasks are completed with a focus on accuracy, clear communication, volunteer engagement, and organizational needs.

Required Skills:

• Strong organizational and administrative skills
• Excellent written and verbal communication
• Strong attention to detail and ability to maintain accurate records
• Ability to manage multiple priorities and stay organized
• Strong relationship-building and volunteer support skills
• Comfortable working independently while collaborating across teams
• Problem-solving skills and adaptability
• Proficiency with Google Workspace and spreadsheets
• Familiarity with Slack and email communication

Desired Experience:

• Experience supporting volunteers, volunteer programs, logistics, scheduling, or administration
• Experience with onboarding, orientation, training, or volunteer engagement is an asset
• Experience maintaining databases, rosters, spreadsheets, or other administrative systems
• Familiarity with Mailchimp or similar email communication platforms is beneficial
• Experience in a nonprofit, volunteer-driven, or animal welfare environment is an asset
• Passion for animal rescue and building strong, engaged volunteer communities

Role Purpose:

The Volunteer Admin serves as a key support to the Volunteer Manager, helping ensure the Transport and Volunteer program has strong administrative systems, an engaged volunteer base, and reliable program support. By taking ownership of volunteer roster management, onboarding and orientations, volunteer stewardship, tracking, and administrative support, this role allows the Transport Coordinator to focus primarily on coordinating transportation requests, matching drivers, managing day-to-day transport communication, and collaborating with internal teams.

The Volunteer Admin also provides essential coverage for the Transport Coordinator and Volunteer Coordinator when needed, helping ensure continuity of the Transport and Volunteer program and a consistent experience for both volunteers and the dogs they support.

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Time Commitment: Completely up to you! The awesome part of being an Event Day Volunteer is you will receive when there are events via email - if that works for you sign up! If not, all good, maybe the next one will.  

Role Overview: Events are a key component when it comes to fundraising, raising awareness across Southern Ontario & connecting with our communities so, events are held all over the GTA. In this role, depending on the event, the following tasks will be required: Set-up and tear down, guest assistance, logistics support, registration (if needed), sharing information about what SOS is about, assisting selling merch, etc. 

General Skills: 

• Customer service oriented and problem-solving skills
• Punctual, reliable, and responsible 
• Comfy with large crowds and dogs
• Able to work independently and as part of a team

To join this database please complete THIS LINK. 

We will send out opportunities via email as they arise. There is no obligation - simply reply if you wish to attend and help out.

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Direct Report: Fundraising Manager

Time Commitment: ~3–5 hours per week

Overview of Tasks:

• Manage and optimize SOS’s Google Ad Grant account, including campaign creation, keyword strategy, ad copy, and ongoing performance monitoring.
• Develop and implement a website optimization strategy focused on increasing online donations and other key conversion goals.
• Analyze website and campaign performance data, identifying opportunities to improve traffic quality, user experience, and conversion rates.
• Collaborate with Fundraising and Marketing teams to enhance landing pages, donation pages, and calls-to-action.
• Provide regular reporting and recommendations to improve digital fundraising performance and overall return on investment.

Required Skills:

• Experience managing Google Ads campaigns, preferably including the Google Ad Grant program.
• Understanding of website optimization, user experience, and conversion rate optimization principles.
• Familiarity with Google Analytics, Google Tag Manager, or similar reporting tools.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Excellent communication and collaboration skills, with the ability to work independently and manage ongoing priorities.

Desired Experience:

• Experience with nonprofit digital marketing or fundraising.
• Familiarity with Squarespace.
• Experience with A/B testing, landing page optimization, or journey design.
• Passion for animal welfare and Save Our Scruff’s mission.